Outstanding Customer Service

All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will. Our customers do not want to be treated like another statistic along an assembly line. They want to be treated with respect. It is very important that customers of the MPS Group realize how important their business is to us.

Imagine if you were a daily customer at a bank, restaurant, or some other establishment. And every day you walked in, a sales associate would take care of your business, than hurry you out the door, without so much as a hi, bye, or even making eye contact for that matter. Now you don’t necessarily go to these places to make new friends, but you would think that the experience could be just a little bit positive.

Maybe this isn’t enough to make someone take their business elsewhere. However, it just might if they were approached by our competition, and our competition gave them an idea of just how the grass can be greener on the other side, and managed to swipe that customer from us  The most important thing to our customers when doing business is customer service. People want to be treated with respect. They want to be addressed by name, they want their phone calls returned, and they want their problems resolved in a timely fashion. Customer service, believe it or not, is more important to people than the amount of the product, or the over all fees’ they have to pay.

Before we discuss pricing, the MPS Group gives its potential costumers great customer service up front.

Excellent customer service is a great way the MPS Group builds customer relationships, as well as customer loyalty. When there is customer loyalty, they won’t be so quick to jump ship when approached by our competitors.

Customers continually have the peace of mind that service have with us  is secure. Customers know if ever there is a problem, or if they have a question, the MPS Group will be there to resolve their issue, regardless of what it may be.

Maybe right now you or someone you know are not getting the outstanding customer service you deserve from your current vendor.  If you or a business partner are currently looking into getting outstanding customer service and would like more information on our products and services, please contact James Thomas at the MPS Group:

TELEPHONE: 210-344-0332

EMAIL: info@fixmyprinter.com

Read More

XEROX Phaser 6010 [PRODUCTS WE OFFER]

Phaser 6010

When best-in-class print speed meets a compact, space-saving design, Xerox makes color the easy choice with the Phaser 6010 color printer. It’s a refreshingly office-friendly printing solution powerful enough to handle your printing demands with ease.

• Color: up to 12 ppm 
• Black: up to 15 ppm
• Max print resolution 1200 x 2400 dpi
• Standard paper capacity: 160 sheets
• Output capacity: 100 sheets
• First-page-out time as fast as 17 seconds color, 14 seconds black-and-white
• Duty cycle Up to 30,000 images/month
• For individuals or small workgroups who need value-packed color printing
• Compact design is ideal for a small office with limited space

Reviews

For other reviews on this product, click here.

Competitive Edge

• The Phaser 6010 color printer is faster than other printers in its class
• A smaller footprint means you can locate the Phaser 6010 where it’s most convenient
• Proven Hi-Q LED print engine consumes low energy and space and produces low noise

Print Quality Features

• Hi-Q LED print engine uses the same breakthrough technology found in some of our higher-end graphic arts devices
• A print resolution of 1200 x 2400 dpi delivers an amazing 16 shades of color per pixel. That means a wider color range for more impressive business graphics
• Unique Xerox EA Eco toner technology gives you crisp text and printed images with superior detail and clarity. It’s the same high-quality toner used in our professional graphic-arts color devices
• PANTONE® Color approved solid-color simulations and Xerox color correction technology provide easy tools for precisely matching the colors of important business assets, such as company logos

If you or a business partner are currently looking into purchasing new equipment and would like more information on our products and services or request a quote, please contact Daniel Cantu or James Thomas at The MPS Group:

TELEPHONE: 210-344-0332

EMAIL: info@fixmyprinter.com

We look forward to doing business with you.

Read More